I ASSIST

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As a Professional Freelance Virtual Assistant, I ASSIST agrees to follow the Freelance Code of Practice undertaking to:

 

  • Deal honestly and fairly in all business transactions
  • Complete all work to the highest professional standards
  • Deliver work promptly according to agreed budgets and timescales
  • Provide clients with a reasonable opportunity to review work
  • Respond promptly to messages and inquiries
  • Strive for excellence in all aspects of business

     

    • TERMS & CONDITIONS:

     

    Once you’ve decided to utilize the services of I ASSIST, a Booking Form, (also known as a proposal) will be produced for each order.  The Booking Form will include not only the Job Specification(s), but also the Charge for Services.  

     

    The Booking Form must be reviewed, agreed to and signed by the client (or client’s authorized representative), before a Contract will be produced, (this is done to ensure that we are clear as to what you are requiring of us). Once a contract is created, we will send it to you, for your review and signature, via either email or facsimile.  At that time, we will also send a Confidentiality Agreement, which must be returned to us at the same time as the contract.  Please note that we will do no work without having in our possession both the Contract and Confidentiality Agreement. 

     

    Should the job specifications change at any time after the Contract has been signed, an Amendment to the Contract will be prepared and will have to be agreed upon before that new specification can begin.  These additional specifications will also be added to the original Booking Form as an addendum.

     

    All work originating from the client will be returned to the client within Forty-Eight (48) business hours of completion of the work.  All work produced by I ASSIST -it will be retained on our system for 60 days or as agreed.

     

    Final proofreading of all work is the responsibility of the client.  Time scales for correcting work will be detailed in the Booking Form.  Any extra work will be charged at the agreed hourly rate.

     

    I ASSIST employs incoming e-mail Virus protection but we will not open any attachments that we are not expecting.  All out-going emails are virus checked but the scanning of all materials received from I ASSIST is the responsibility of the client.

     

     

     

    PAYMENT POLICY

    • A fee of $20.00, (equal to one hours worth of work) is charged on all projects.
    • A signed Contract, Confidentiality and Non-disclosure agreement will be required before any work will be done.
    • I ASSIST requires a deposit of at least 25% for large projects.
    • I ASSIST reserves the right to add a 25% surcharge to all projects requiring “RUSH”, evening and/or weekend service.
    • I ASSIST will email invoices for our Monthly Accounts two weeks prior to the first of the month.  Invoices are then due and payable by the first of the month.
    • Unused fees for our Monthly Accounts are non-refundable; however, we will gladly provide additional services to cover the unused amount.
    • Payment is due, IN FULL, prior to delivery of finished project for work performed under the HOURLY and SPECIAL PROJECT plans.
    • I ASSIST accepts payments in the form of Money Order, Certified Funds, Business Checks made payable to “Kimberly Richardson”
    • I ASSIST accepts payments online with your Debit, Visa or MasterCard via Pay Pal only.  All card payments are subject to a 4% processing fee.
    • I ASSIST will charge a $30.00 fee for any returned checks and will require an alternative form of payment for any future projects.

     

    Solution Graphics

     
     
     
    I ASSIST * P.O. Box 238 * Burtonsville, MD * US * 20866
    Phone:240.821.5459                                  Fax:240.293.6108